Samsung Resolution Center Failed to Resolve the Replacement Television Issue

The Samsung Resolution Center is moving at a glacial pace that befits the technological age. On November 22, the customer service representative I spoke with after the Samsung TV lost its picture informed me that a relevant officer would arrive on November 25. The person who arrived informed my father that a part needed to be replaced and that it would be delivered in about 20 days. The part was never delivered. As a result, it took about 10-15 days to realize it hadn't arrived. In this day and age, the serial number of the part can be written down and an e-mail sent to inquire whether or not it will arrive. Was it really worth wasting 10-15 days? I'm not sure. Furthermore, when I went to the Samsung website to inquire about a follow-up, I was surprised to see the phrase repair completed'. No one called or left a message because we didn't have a replacement part. Who knows how many more days would have passed if I hadn't stumbled upon this site by chance? For the sake of a solution, my father was offered an upgraded model and told that it would arrive on Monday-Tuesday if he deposited the required 1,270 TL, so we immediately deposited the specified amount. When we called to inquire why it hadn't arrived, instead of providing a clear answer, they repeated the process we had gone through. As if we didn't already know. The television did not arrive. After that, another 10-15 days passed. Finally, they made a strange explanation that the product will arrive "if the cargo stops there". What kind of service is this, asking us to understand what logistics is doing? Do you have an internal information flow service for a follow-up? Is the logistics or cargo service not listening to you? Don't they say the product will arrive at such and such a location on such and such a date? We've been harassed for about a month.