Samsung Refuses to Replace My Faulty Air Conditioner That Barely Worked

Dear Samsung Management, your company has denied our device replacement request. The patience, understanding, and goodwill we have shown you over the last 2 years have been met with malicious intent since the start of the process. Given that your actions have not aligned with customer satisfaction, we would like to inform you that you are not leaving us with any other option except to take legal action. Our Samsung brand air conditioner has been functional for less than 15 days in total over the entire 2-year period. The service technicians have come in 7 times due to malfunctions and the air conditioner not working. If you want the details, we can send it to you. so you see how they work in Samsung Türkiye. As a result, we request the replacement of the device. We absolutely do not accept a refund.