I purchased a Samsung monitor on 04.02.2026 and noticed a dead pixel problem on the screen the same day I bought it. From the first use, this defect has been clearly visible and affects my experience with the product. I contacted the store/Samsung customer service about this issue. I was told that the customer must personally take the product to the service center. I do not accept this, because the product was defective from the day of purchase and I do not think I should deal with transportation and service processes for a product that arrived faulty. In this situation, I request that my Samsung monitor, which has a dead pixel problem from the first day, be either refunded or replaced with a new, faultless product without putting me through any additional burden or victimization.
I purchased a Samsung television with the model number UE65DU8500UXTK on 24.03.2025. When I received the product, I noticed that there was a deformation on the chassis. This physical damage was present from the moment I first turned on the television and was definitely not due to user error. The fre...
Ever since I purchased my Samsung QLED TV, a white line kept appearing and disappearing on the screen. Upon contact, they diagnosed a faulty mainboard. Despite its recent purchase, I agreed to repair, but even after replacing the mainboard, the issue persisted. They decided for an exchange, only to ...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
I recently purchased a Samsung Odyssey Neo G7 monitor from a third-party reseller. However, after setting it up and testing it, I noticed some serious scanline issues on bright neon colors in videos and games, as well as intermittent flashing problems on the monitor. Concerned about the defects, I c...
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