On August 8, 2025, I purchased a Samsung RT47CG6636S9TR 465-liter refrigerator from the main Samsung dealer via Hepsiburada. When the authorized service opened the product on September 2, 2025, deep dents on both sides and an oil leak were detected, even though the refrigerator was brand new and unused. Despite repeatedly requesting a report or written document from the service staff, none was provided, and I was only told that I would be informed via SMS. Later, I received a misleading SMS stating that the product was delivered intact and without damage. The order number is 412 615 619 5, and I paid ₺27,799 by credit card. This entire process took place at my address in Şile, Istanbul. The refrigerator was never installed, as the damage was identified at the time of delivery, and it remains unused. As my legal right, I demand a full refund and the return of the product.
My Samsung refrigerator (Order No: TR250919-14887913), which was delivered to my address on September 9, 2025, had its carton edges opened due to friction while being carried inside the building. The corners of the box were torn, and there were dents and scuff marks on those areas. After receiving t...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
I decided to purchase a Samsung refrigerator from their online store on August 1st. The Samsung website had conflicting information about the product's height, stating it was 1.83 and 2.03 meters in separate diagrams. We visited the Samsung store in Çeşme, İzmir, and the sales representative H**** K...
On August 27, 2024, I purchased a brand-new Samsung RT47CG6636WWTR refrigerator from the Samsung store in Maltepe Park, İstanbul. Despite being brand new, the refrigerator has never cooled properly since the day I brought it home. For weeks now, I have been unable to store my food inside and have be...
I contacted Samsung Authorized Service, they came and checked the refrigerator, detecting that the compressor was faulty. They mentioned there was oil inside and gave a price of ₺8800, also stating that the card might need to be replaced, with an additional cost of ₺11800-₺12000. Since the device wa...
Comments