The battery performance of my Samsung phone is very poor, the touchscreen sometimes becomes unresponsive, and the speaker broke in a short time. Despite being under warranty, they charged me a fee. I contacted customer service multiple times, but they did not offer any real solution. Instead, they kept redirecting me to different service centers, wasting my time. Even when I visited the service center in person, they were unhelpful and dismissive. My spouse also uses an A72 and experiences the same issues. Since its warranty just expired, I did not request service because their service quality is terrible. Samsung Ankara BDH Communication is a complete disaster.
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
My Samsung M31S phone kept shutting down and starting back up at an alarming rate, making it hard to use. I was told to go to the BDH service center by Samsung's customer service. Even though the warranty had ended, the authorized service center did not fix the real issue. Instead, they said they ha...
My Samsung M23 5G smartphone recently gave me a nightmare. The touchscreen began to detach from the body, particularly at the top, accounting for approximately 30% of the total. Despite having an active warranty, I decided to send it to the authorized service center rather than intervene. Despite th...
On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone...
Comments