I just got a brand-new Samsung A26 phone, thinking it would be a good decision after not using the brand for a long time, but it's only made me more stressed. I thought it was just poor luck that the device had a software fault right away, but despite sending it in for service twice, the same problem kept coming back. I wrote down the problems meticulously and even saved movies on my phone before submitting it, but each time it was just reset and sent back without being fixed. I asked to return or swap the item, but they said no, and I didn't get any genuine help. Neither the service team nor customer service got in touch with me to discuss or update me on the problem. I feel let down by the brand now and will have to send it back. If nothing changes, I will take it to the Consumer Arbitration Committee to get my money back.
I bought my Samsung A36 about four months ago and have been experiencing constant charging, vibration, and microphone issues for the past month. I haven't sent it in for repair yet, but the problems persist and are seriously disrupting my daily use. Although my phone is still under warranty, when I ...
I paid more for a Samsung phone so I wouldn't have to deal with problems, but it has been a nightmare. My six-month-old phone has been to service three times, but all they did was reset it and give it back. I even got insurance to make sure nothing would go wrong, but it still doesn't work right. Du...
I purchased a Samsung A15 smartphone expecting reliability, but I’ve been deeply disappointed. The phone constantly has charging issues—it either charges extremely slowly or doesn’t charge at all. I sent it in for repair, and while it worked temporarily afterward, the exact same problem came back so...
I’m very disappointed and taken aback by the service provided by Samsung’s authorized team. I sent my phone in for repair, and when it came back, it was in worse shape than when I originally gave it to them. I received the phone back, but it had more damage than before. I've tried contacting them se...
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
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