Samsung 18 BTU Air Conditioner Installation Delays

Hülya
June 21, 2024 2:22 PM57

I purchased a Samsung 18 BTU air conditioner and arranged for it to be installed on the 10th. Getting in touch with the service provider for updates seems like an impossible task. According to Samsung customer service, the installation process will require approximately 45 days. If you're thinking about purchasing an air conditioner, it's a good idea to do some research on the service beforehand. It's quite unexpected that a major company such as Samsung lacks a dependable authorized service in Bursa.

Hülya
Hülya
June 25, 2024 6:51 PM

The service completed the installation on June 24, 2024, as promised, so we didn't have to wait for 45 days. I would like to thank those who helped expedite the process.

June 29, 2024 11:18 AM (7 days after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. For any information, suggestions, opinions, and solution requests related to our products and services, you can reach us through the contact section. Sincerely, Samsung Electronics Turkey

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