My Samsung television has broken down four times in the past three years, which clearly raises serious concerns about the product’s quality. I submitted a complaint on Xolvie, but instead of receiving proper assistance, I was met with irrelevant, automated responses that felt like an insult to my intelligence. I've been waiting for service for about a week, repeatedly hearing excuses like “we’ll come today” or “we’ll come tomorrow,” yet no one shows up. To make matters worse, I’ve now discovered that my latest service request has been deleted from the system. This level of unprofessionalism is completely unacceptable. I’m aware that the warranty has expired, but when a television breaks down four times shortly after the warranty ends, the problem is clearly not due to user error—it indicates a manufacturing defect. If you are not going to provide a real solution, please refrain from contacting me again. I expect a results-driven approach, not vague promises and endless delays.
Dear Sir/Madam, due to the trust I had in my Samsung TV, which I have been using without any issues for 11 years, I decided to purchase a Samsung TV for my parents as well in recent years. However, the recent developments we have experienced have seriously shaken our trust in the Samsung brand. The ...
If you're thinking about purchasing a Samsung TV, I strongly advise you to read about my experience. I bought a brand new Samsung 75QN90A Model TV from Vatan Bilgisayar about a year ago. However, four complete replacements were required within two months due to various malfunctions. Even with the mo...
I’ve owned my Samsung QLED TV for four years, and up until now, I was satisfied—until it suddenly refused to turn on. Although the red standby light is on, the TV doesn’t respond to any buttons or the remote. It’s completely unresponsive. What’s even more frustrating is the poor customer support pr...
I bought a Samsung 65Q80B QLED TV, which broke down, and the service team said the motherboard was faulty. Even though I requested a replacement, they repaired it and returned it. Three months later, it broke again with the same motherboard issue. I again asked for a replacement, but they repaired i...
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