I have decided against making any future purchases from Samsung. The installation of my air conditioner was quite challenging. The installation team showed a lack of willingness to perform even the most basic tasks, such as tightening a connector or cutting a pipe. They kept insisting that it wasn't possible, putting me in a really tough spot. The steps were essential for completing the installation correctly, but they declined to accept any responsibility. The process took longer than expected, my plans were thrown off, and my home ended up in chaos. I was surprised to encounter this kind of attitude, particularly from a brand such as Samsung. This experience has really shaken my confidence in the company. I expected a higher level of professionalism and a focus on finding solutions.
I bought a Samsung air conditioner, trusting the Samsung name. Do not, I repeat, do not buy it, stay away from this brand's air conditioners. The people working in their installation service are incompetent; I personally had to explain to them how to do the job, and they still didn't do it, they couldn't do it. If you are considering buying one, I strongly recommend you get an Airfel brand air conditioner instead. Stay away from Samsung.
I bought a Samsung air conditioner but I wish I hadn’t. The product I bought trusting the brand name was supposed to be installed by their service team, but the people who came were incompetent and unwilling to do the job. It has been exactly 1.5 months and they still haven’t installed it. Their excuse is that I should have someone else connect a certain part, and then they just leave. My advice to everyone is to buy an Airfel air conditioner instead of Samsung. Believe me, it’s higher quality, the technicians are more knowledgeable, and you get better service and product for a better price. Stay away from Samsung when it comes to air conditioners.
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I recently purchased an air conditioner from Samsung. At the time of purchase, the seller assured us that installation would be completed within a week at most. However, after delivery, when we requested an installation appointment, we were told it would take over three weeks. Given this approach a...
I bought a Samsung air conditioner and called what I thought was their authorized service to have it installed. They told me when they would be there but didn't show up. When I asked for a second appointment, they finally showed up, but the pipe they put in was cracked. The next day, they came back ...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
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