Good day, After purchasing a television from Samsung, I was informed that I was qualified to receive a gift voucher for either cash or a coffee machine. I chose the coffee machine. It was unclear to me how to submit my application. After I contacted customer service, they provided me with a link to follow. After following the link to the application, I discovered that I had already been approved for cash. I called customer service and asked them to resolve the issue after mentioning that I was interested in purchasing the coffee machine. Regrettably, they were of no assistance in any way. Samsung, we ask that you focus more on finding solutions and providing support for us as customers.
I bought a Samsung television and selected a coffee machine as a gift. I've been waiting for 35 days. Today, I was called by Samsung customer service, and they informed me that they cannot send the coffee machine. Instead, they will send a gift voucher. I do not accept this; please send me my coffee machine. I have never seen such a bad and indifferent company; they are literally treating people as fools.
I bought a Samsung s95 television that was supposed to come with a Delonghi 81tb coffee machine as a gift. However, a month later, they sent me the Delonghi 61b model instead. I immediately contacted Samsung and returned the coffee machine without using it. They assured me that they would send the c...
I purchased a Samsung television on April 1, 2023, during the Delongi coffee machine campaign. During the installation, representatives assured me that the coffee machine would be delivered within 180 days. However, since that date, I haven't received the promised coffee machine. Despite multiple at...
Samsung, once a trusted brand, has left me deeply disappointed. I purchased a TV this year and eagerly selected a coffee machine as part of their promotion, and they confirmed it. However, six months later, I received a call stating they couldn't fulfill the order due to stock issues. to add to the ...
Vatan Bilgisayar sold me a Samsung 65-inch TV that was supposed to come with a bonus De'Longhi coffee machine delivered within 45 days. They assigned me campaign number 2659337. The television was installed on May 6 (we paid in April), but the coffee machine was still missing by August. Despite mult...
I bought an Oled TV from Samsung about 2 months ago. The reason I chose the Oled TV was the Delonghi coffee machine that was given as a gift. As a result of fulfilling the campaign participation conditions, the product was sent to me by cargo. When the cargo company's indifference and non-delivery p...
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