We placed an order for a Samsung Air Conditioner on June 10, 2024, with order number 831562305 from Hepsiburada. The order was shipped the same day and arrived the next day. Despite creating a service request under the name S*** Ö*** at phone number 05079110***, we have yet to receive any response from the service team. We have called the support center multiple times and filed complaints, but there has been no follow-up from their end. We urgently need the air conditioner installed due to an impending arrival of our baby. We request your assistance on this matter.
At 16:52 on July 23, 2023, I ordered the Samsung AR35 18000 BTU air conditioner from their online store. However, my order has still not been shipped as of today (July 27). The Samsung call center gave contradictory information, claiming it had been dispatched and then claiming it was still being pr...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
I purchased a Samsung 24,000 BTU air conditioner, and the service technicians who came to install it on August 16, 2023, reported that the product was faulty and needed to be replaced. Despite making all necessary inquiries, a new unit has not been delivered for more than 40 days. Your carelessness,...
The Samsung AC service technician arrived on July 22, 2023, to install my new air conditioner. However, to my surprise, it is not cooling at all. How could this be? According to the service, they can only arrive on August 2, 2023. But what about the agony I'm experiencing in this scorching heat? Is ...
On June 3, 2024, I purchased an AR35 White AR12TXHQBWK A++ 12000 BTU Inverter Wall Type Air Conditioner from EPATeknoloji on Hepsiburada. The item was shipped promptly, and with HepsiJet XL’s fast delivery, it reached me on June 5. I called Samsung customer service the same day to create a service r...
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