On July 21, 2025, I contacted Arçelik service regarding an issue with my refrigerator. I had originally called the Wednesday prior, meaning I waited nearly a week just to receive a response. Today, a technician finally arrived to inspect the fridge.
He confirmed that the problem was with the display panel, which needed to be replaced. However, I was then informed that the part is not in stock, and there’s no clear timeline for when it will be available.
This kind of delayed response and lack of part availability is extremely frustrating—especially from a major brand like Arçelik. I’ve been left with a malfunctioning refrigerator for days, with no resolution in sight.
I demand that Arçelik immediately provide a timeline for the replacement and ensure that the part is delivered and installed without further delay. Customers shouldn’t have to chase down service for basic repairs.
On February 16, 2025, I purchased a Samsung RF71DB965E8CTR (Bespoke series, 819L, 4-door) refrigerator from a Samsung dealer in Eskişehir. At the time of purchase, the dealer informed me that I could change the door panels to one of four colors of my choice by contacting the service team, and that t...
I am extremely disappointed with the service I have received regarding my Samsung refrigerator in Turkey. My fridge stopped working last week and was no longer cooling. I immediately contacted Samsung, but it took three days for a technician to come. When they arrived, they were unsure of the issue ...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
On April 4, 2023, I reported a problem with my Samsung brand RL4323RBASP / TR model refrigerator, which was installed in July 2021. Based on the fault record, Samsung authorized service personnel called me on Saturday, April 8, 2023, the day I scheduled an appointment. The service personnel did not ...
I purchased a Samsung No Frost refrigerator on March 25, 2025, and just three days later, on March 28, the authorized service team opened the package for installation—only to discover that the fridge was defective right out of the box. Since it was right before Ramadan Bayram, I patiently waited, ex...
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