Today (10.07.2025), I took my Samsung Z Flip 5 to MTA Elektronik in Bakırköy due to several serious issues: the phone was overheating, the battery dropped suddenly from 60% to 6%, and calls would end automatically the moment the other party answered. These are not minor glitches—they directly affect the usability and safety of the device.
Even though my warranty is valid until 07.08.2025, the service center told me “We can't do anything. Go to the Consumer Arbitration Committee” instead of providing actual support. This is completely unacceptable from a global brand like Samsung.
The technicians confirmed there were no signs of damage, wear, or misuse. They connected the device to diagnostics and found it had reached 56°C within a week. That’s dangerously hot. What if this device explodes in my hand?
I bought this phone trusting Samsung's warranty and brand promises. If there's a malfunction during the warranty period, I expect Samsung to stand behind its product. I demand a full device replacement as I am clearly not at fault for any of these technical failures. I am awaiting a prompt response before pursuing legal consumer rights.
I sent my Samsung Galaxy Z Flip 5 to the authorized Samsung service center in Ankara on the 22nd after the screen stopped working — despite no drops, impact, or liquid damage. When I first bought the phone, I noticed a slight creaking noise when folding the screen for the first month or two, but I d...
Brand/Model: Samsung Z Flip 5 Issue: A crease line has formed along the screen’s fold, and the plastic bezels at the closing edges have fallen off. I have experienced the same problems before, and the device has already been serviced three times. Process: On 2025-01-30, I visited the Samsung Auth...
Brand/Model: Samsung Z Flip 5 Issue: A line has formed along the fold of the screen, and the plastic bezels on the folding edges have fallen off. I have experienced the same issues before, and the device has already been sent to service three times. Process: On 2025-01-30, I went to the Samsung A...
I purchased my Samsung Galaxy Z Flip 6 on April 22, 2026, and after only six months of use, a visible crease line appeared across the center of the screen due to its foldable design. This issue has persisted for about two weeks now. I took the device, along with my invoice and warranty documents, to...
On September 9, 2025, I purchased a Samsung Galaxy Z Flip 7 from the Samsung Authorized Service Center at Emaar Square Mall in Üsküdar, Istanbul. After just 23 days of normal use, without any drop, impact, or external interference, I opened the phone and noticed a crack forming along the center of t...
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