Brand Overview: RxPros
RxPros (operated by RX Pros LLC) is a telehealth provider specializing in medical weight loss treatments. The company was founded in July 2024 and is headquartered in Sheridan, Wyoming.
Contact Info
You can reach RxPros customer support through the following official channels:
- Email: [email protected]
- Phone: +1 855-808-5028
Industry and Operations
RxPros operates in the telehealth and digital health sector, focusing primarily on personalized, affordable medical weight loss solutions. The platform connects patients with U.S.-licensed medical providers and compounding pharmacies to deliver treatments directly to consumers' homes.
- Offers compounded GLP-1 medications such as Semaglutide and Tirzepatide.
- Operates on a flat-pricing model without mandatory membership or hidden subscription fees for baseline plans.
- Provides online medical consultations, prescription approvals, and cold-packed shipping.
User Sentiment
While some customers report positive experiences with fast shipping and easy setup, a significant portion of user feedback highlights frustration regarding billing and support issues.
- Unexpected automatic renewals and charges for multi-month subscription terms without adequate prior notice.
- Strict cancellation and refund policies that make it difficult or costly to obtain a refund after a prescription is issued or a renewal triggers.
- Premature or early medication shipments sent without advance notification, causing temperature-sensitive items to spoil when left unattended.
- Challenges in reaching live customer support representatives, with many complaints pointing to automated or AI-driven assistance that limits effective communication.
Share Your Experience
If you’ve experienced issues with RxPros, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.