I was charged by RuShort unexpectedly, what steps can I take to get my money back?

If RuShort charged you unexpectedly,

Review the charge first;

• Check:
– Your RuShort subscription settings
– Your App Store or Google Play purchase history
– Whether a trial or subscription is active
– The account used for the purchase

• Confirm:
– The charge date and amount
– Whether auto-renewal was enabled
– Whether Apple, Google, or RuShort processed the payment
– Whether you previously started a trial

Gather evidence;

• Save screenshots showing:
– The unexpected charge
– Your subscription status
– Your purchase history
– Any cancellation or refund request

• Keep:
– Transaction IDs
– Payment receipts
– Charge date and amount
– Previous support conversations

Contact RuShort support;

• Request:
– An explanation of the charge
– A refund review for the unexpected payment
– Cancellation of any active subscription
– Confirmation that no future charges will occur

If Apple or Google processed the payment, submit the refund request through the platform that handled the transaction and cancel the subscription there.

If the charge appears unauthorized and RuShort does not resolve it, contact your bank or card issuer to ask about disputing the transaction.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.