On July 18, 2025, I placed an order from Burger King through Yemeksepeti, including a meal and an extra ice cream. After finishing my meal, I began eating the ice cream. On the second spoonful, I felt something hard in my mouth. When I chewed again and felt the same hardness, I immediately took it out — to my shock, it was a metal staple. As seen in the attached video, the ice cream was not just topped with colorful candies, but also contained a dangerous foreign object. This raises serious concerns about food safety and quality control. It is extremely disappointing that such a major global brand shows such negligence. Unfortunately, as we often see in many sectors in Turkey, even international companies seem to disregard consumer health and safety. I expect this issue to be taken seriously and investigated immediately. I am also requesting a formal apology and clarification from Burger King regarding how such an incident could occur.
Hello, The necessary information has been provided to our guest regarding the complaint after contacting them. For your information. Best regards, Burger King Customer Service www.burgerking.com.tr
On October 25, 2025, I placed an order from Burger King via Yemeksepeti, but it was canceled for the second time — this time without any explanation or call from the courier. Honestly, I don’t believe the order was ever even dispatched; it feels like it was canceled without reason. I’ve never experi...
On Saturday, November 22, 2025, I ordered the 2-piece Chicken Royale menu from the Burger King branch located in Istanbul, through the Tıkla Gelsin app. While eating the second burger in the menu, I noticed a strong and unpleasant smell of oil; I felt that the product was neither fresh nor safe to c...
On October 28, 2025, I ordered a Double Chicken Menu from Burger King via Yemeksepeti (Order ID: #l5GO-k8WP). However, my Coca-Cola was missing, and the food arrived cold and stale. After the delivery, the order status in the app still showed as “on the way,” which made it impossible to contact cus...
On October 28, 2025, at 6:56 PM, I placed an order from Burger King via GetirYemek, and the experience was extremely disappointing. I ordered curly fries and ice cream, but regular fries were delivered instead, and the ice creams arrived completely melted — basically liquid. In addition, I had selec...
On September 28, 2025, at 18:59, I placed an order through Yemeksepeti from the Burger King Başakşehir branch to my İkitelli address. Even after more than an hour, my order was not delivered. Moreover, this is not the first time—almost every order I place faces the same delay and causes me inconveni...
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