Tefal B55691 Titanium Cookware Set Streaked and Peeled

July 29, 2023 9:02 PM65

My pans (Tefal B55691 Titanium 1X SimpleCook 3-Piece Cookware Set 20/24/28 cm - 2100119732) have been peeling and scratching lately. I bought the product from the Rowenta seller on Hepsiburada. I received it on March 24, 2022, and I've been using it for around six months for my wedding preparations. I've been really careful, not piling them up, and keeping them in different places in the cupboard to prevent scratches. I even use the gentlest dish sponge when I wash them. But no matter how hard I tried, there are scratches on the bottom, inside, and outside. Using wooden and silicone utensils didn't make any difference. How can they even sell a product that's so low-quality? Are we really spending so much money on something that might just end up scratching and possibly causing health problems? Even the cheaper brands seem to have Teflon coatings that are of better quality. Can you believe that Tefal, a well-known brand, would make something so poorly made? To make things even worse, I've seen many people complaining about these scratches on different platforms, and it seems like none of them have been fixed. It's really frustrating to spend a lot of money and deal with these problems. I will never do that again...

July 30, 2023 8:32 AM (11 hours after complaint)

Dear Customer, We would like to state that customer satisfaction is always our priority as Groupe SEB. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center Call Center

July 30, 2023 4:17 PM

Dear Valued Customer, As Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the Şikayetvar.com website. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center

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