I purchased a Roborock Dyad from Teknosa in Turkey through their online store for ₺15,599. About three months after purchase, the device started leaving dirty water on the floor and stopped cleaning properly. After about one year, an additional problem appeared and the device stopped charging. Because of these issues, I contacted the service and sent the product in. However, I was told that there was no problem with the device. Since I did not receive any real support in this first process and my problem was not resolved, I did not contact them again when the charging problem started, as I thought they would not help me based on my previous experience. At this stage, I can no longer use the device as intended and I am not satisfied with either the product or the support I have received. I request that my Roborock Dyad be exchanged for another device that will not cause these problems and can be used properly.
I purchased a Roborock S8 Pro robot vacuum cleaner for approximately ₺30,000 from the Teknosa Malatya Park store and sent it to the store’s service department on 31.01.2026 for warranty inspection. The service record number for my product is TH721857. Approximately one month after I delivered the de...
I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the device has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975. Despite the fact that the p...
I purchased the Roborock S8 MaxV Ultra with high expectations and paid a premium price, but my experience has been a complete disappointment. The device can’t even perform its most basic function of vacuuming properly. After cleaning, there is dust and dirt left all over the house. I’ve tried the pr...
I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
I delivered my Roborock Dyad Pro to an authorized service center due to a malfunction before my manufacturer’s warranty expired on February 2. After the inspection, the service report provided to me contained only the statement “user error – battery failure,” without including any technical findings...
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