I purchased a Roborock Dyad from Teknosa in Turkey through their online store for ₺15,599. About three months after purchase, the device started leaving dirty water on the floor and stopped cleaning properly. After about one year, an additional problem appeared and the device stopped charging. Because of these issues, I contacted the service and sent the product in. However, I was told that there was no problem with the device. Since I did not receive any real support in this first process and my problem was not resolved, I did not contact them again when the charging problem started, as I thought they would not help me based on my previous experience. At this stage, I can no longer use the device as intended and I am not satisfied with either the product or the support I have received. I request that my Roborock Dyad be exchanged for another device that will not cause these problems and can be used properly.
We purchased a Roborock Dyad, and it has been malfunctioning since day one. I sent it to the service center, and they returned it, stating "filter not cleaned" without even properly inspecting it. The device didn’t even work for 3 seconds straight out of the box, and the filter was brand new, never ...
I purchased a Roborock S8 Pro robot vacuum cleaner for approximately ₺30,000 from the Teknosa Malatya Park store and sent it to the store’s service department on 31.01.2026 for warranty inspection. The service record number for my product is TH721857. Approximately one month after I delivered the de...
I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the device has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975. Despite the fact that the p...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
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