On May 17, 2025 at 8:19 PM, my credit card was charged three separate times by XSOLLA under the Roblox name, and I did not authorize any of these purchases. The charges were for ₺411, ₺411, and $15 USD, and all were done without my knowledge or consent.
I never approved these transactions, and I wasn’t even using Roblox at the time. This is a clear case of unauthorized use, and I’m demanding an immediate refund of the full amount.
I’ve already reached out for support, and if this issue is not resolved quickly, I will have no choice but to pursue legal action. I expect a platform like Roblox and its payment partner XSOLLA to have stronger security measures in place to prevent unauthorized transactions like this.
Return my money without delay, and start taking user protection seriously. This is not just a payment error—it’s a breach of trust.
This morning, I purchased 500 Robux for ₺200 directly through the Roblox website. After completing the transaction, I checked my bank account and confirmed that the payment had been successfully withdrawn. The charge was processed by Xsolla. However, the Robux never arrived in my Roblox account. I ...
I purchased 1000 Robux from Roblox, but the transaction was never approved or completed. Despite this, ₺408.34 was still withdrawn from my account by Xsolla_Roblox. The payment status even said “immediate refund,” yet I still haven’t received my money back. This is incredibly frustrating. I didn’t ...
I’m beyond frustrated with my recent experience on Roblox. I was charged three separate times for Robux, yet I didn’t receive a single Robux credit in return. Despite this clear issue, I’ve submitted multiple complaints and haven’t received any meaningful response or resolution. This is completely u...
On June 30, 2025, at 1:27 PM, I attempted to purchase 400 + 100 Robux for a total of ₺210.60. Although the funds were successfully debited from my bank account, the transaction on Roblox was reported as "unsuccessful." As a result, my money is gone, but I have not received any Robux. This situation...
I attempted to purchase 500 Robux three separate times on Roblox, but each time I got the same message: “Your payment has been cancelled.” Despite this error message, the money was still withdrawn from my account for all three attempts. I contacted Roblox Support right away. Initially, they respond...
Comments