PhonePe debited money but payment shows failed — how can I get a refund?

If PhonePe debited funds but the payment shows as “failed,” there should be an automatic refund:

PhonePe processes failed-transaction refunds so that the debited money gets credited back to your linked bank account.

First, open the app and check your transaction history: locate the failed payment — if you see a “Refund Initiated” or “Refund Successful” status, wait for the money to appear in your bank account (usually within a few business days).

If no refund appears after several days, open that transaction’s details and tap “Request Refund,” or contact PhonePe’s customer support immediately.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.