iCashOne Failed to Credit ₹2,000 Deposit or Issue a Refund

I made a deposit of about ₹2,000 to Icash One on 04 October 2026 at around 4:18 pm through PhonePe, which was processed to the merchant NEXTGEN POWER ELECTRICALS. The PhonePe transaction was successful, but the amount was not added to my Icash One account. After I noticed that the deposit was missing, I contacted Icash One support and they told me that the money would be refunded. Even though they said this, the refund has still not come to my account and it has now been almost 15 days. To help them check, I also sent my bank statement and payment proof showing that the ₹2,000 was successfully debited from my account, but even after checking all these details, my money has still not been returned and the deposit is still not added. This situation is very disappointing and causing me serious inconvenience. I request that my issue be resolved urgently by either immediately refunding the full ₹2,000 back to my PhonePe/bank account or correctly adding this deposit to my Icash One balance and sharing a clear explanation of what went wrong, so that such a problem does not repeat.