I purchased a car online about 1.5 months ago, and it has been a truly awful experience. Ms. M** and everyone else involved have been terrible. Ms. M** always replies, "I don't know," "We don't know," or "We still don't know." Shouldn't they be aware? Even getting a call back from Renault's customer service, especially Mr. R**, takes 15 days. They appear to have purposefully gathered these employees. They informed us that our vehicle has a manufacturing defect and requires a transmission update, despite the fact that it has not yet left the factory. They're trying to sell us a car that can't even leave the factory and demanding full payment within three days. Meanwhile, we've been waiting for two months for the car, which is in stock in terms of model and color, to leave the factory. The dealership is unable to locate the same vehicle elsewhere, and a new model of the vehicle has been released. Nobody in this brand or dealership appears to be taking responsibility or caring about their customers. They have no idea when or where the sold car will arrive, or if it will arrive at all. I have no idea how such a system works.
My problem is with Renault. The brand-new car I purchased in September already had issues from day one—I went home with a broken key. I reported this to the service center and the sales consultant, but they blamed me for it. However, the sales manager said, "I'll take care of it," and sent me off. T...
I'll try to keep my cool as I write this because otherwise, I will just cross the line, I am really dissatisfied with Renault's misleading statements and car availability. Despite contacting several dealerships, I was told that no vehicles were in stock. This is unacceptable, especially given that I...
I've been trying to buy a new car for five months, but the dealership's customer service is always giving me a runaround. They keep telling me that they have no idea when the cars will arrive and that they don't have any in reserve. My friends, on the other hand, were able to purchase cars from othe...
In October, I visited a Renault dealership to purchase a vehicle. I was told that they had a car available for delivery within one month. During two visits, one week apart, I specifically checked the configuration of the car. I wanted a 360-degree surround-view camera added to the standard equipment...
I'm unhappy with the Renault brand and the Renault Akbak Automotive authorized service. I had to take my damaged car to the service center. First and foremost, they refused to accept my vehicle because there was no space in the nearest Renault authorized service. After that, I had to pay an addition...
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