Renault's Customer Service and Dealer Failures Regarding Car Delivery

I purchased a car online about 1.5 months ago, and it has been a truly awful experience. Ms. M** and everyone else involved have been terrible. Ms. M** always replies, "I don't know," "We don't know," or "We still don't know." Shouldn't they be aware? Even getting a call back from Renault's customer service, especially Mr. R**, takes 15 days. They appear to have purposefully gathered these employees. They informed us that our vehicle has a manufacturing defect and requires a transmission update, despite the fact that it has not yet left the factory. They're trying to sell us a car that can't even leave the factory and demanding full payment within three days. Meanwhile, we've been waiting for two months for the car, which is in stock in terms of model and color, to leave the factory. The dealership is unable to locate the same vehicle elsewhere, and a new model of the vehicle has been released. Nobody in this brand or dealership appears to be taking responsibility or caring about their customers. They have no idea when or where the sold car will arrive, or if it will arrive at all. I have no idea how such a system works.