Cancelation Of ReelVero Subscription

My name is Ana Luisa S*** and I have a ReelVero weekly subscription. Despite having this subscription, the features of the service are not working properly and my wallet balance shows zero. At the same time, I am still being charged for the subscription on the dates 10/18/26, 10/24/26 and 11/01/26, and I have transaction records in my Google Wallet showing these payments to ReelVero. I contacted ReelVero customer support about being charged while the features are not working, but they did not respond to my messages. I find it unacceptable to pay for a weekly plan that I cannot properly use and to receive no support in resolving the issue. I kindly request the immediate cancellation of my ReelVero weekly subscription and a full refund for the charges taken while the features were not working. I expect this issue to be reviewed and resolved as soon as possible.