Review the charges first;
• Check:
– Your ReelVero subscription and billing history
– Whether a trial converted into a paid plan
– The fees disclosed during signup
– Whether you previously requested cancellation or a refund
• Confirm:
– The charge dates and amounts
– Whether the charges were recurring or one-time payments
– The reason ReelVero gave for denying your refund
Gather evidence;
• Save screenshots showing:
– The unexpected charges
– Your subscription status and billing history
– The refund request and rejection
– Any cancellation confirmation
• Keep payment receipts, transaction IDs, and previous support conversations.
Contact ReelVero support;
• Request:
– A detailed explanation of the unexpected fees
– A second review of your refund request
– A refund for charges that were unauthorized or not properly disclosed
– Confirmation that recurring billing has been canceled
Escalate if unresolved;
If ReelVero refuses to resolve the issue, consider filing a complaint on Xolvie with your evidence and correspondence.
