Unauthorised Transaction Of ReelVero From My Account

I live in Australia and used the ReelVero short drama platform, where I intended to make a single in‑app purchase just to finish a drama I was watching. After that one purchase, ReelVero started charging my bank card every week even though I never knowingly started any subscription and did not give consent for recurring payments. The payments are taken directly from my bank account by card and I only realised later that this had been happening regularly. From 1 September onwards, ReelVero has been taking money from my account every week, and as of today they have continued to withdraw more money, including another charge that I noticed again today. These repeated withdrawals are causing me financial and emotional distress because I do not know how long this will continue, and I never agreed to an ongoing subscription. I have tried to resolve the issue by contacting ReelVero support, but I have received no response. I have also reported the situation to my bank and am currently waiting for their investigation, yet the charges from ReelVero are still being taken from my account. I request that all unauthorised weekly payments taken from my bank card since 1 September be immediately refunded to me, that any subscription or recurring charge linked to my account be fully cancelled, and that no further withdrawals be made from my bank account. I also ask for a clear written explanation of how this happened despite me only intending to make a one‑time purchase.