I am writing regarding an issue with my Shortmax weekly subscription, which I have repeatedly requested to be canceled but it is still being charged. Despite asking for cancellation about a week ago through your website, the subscription has not been stopped and I have now been charged twice in the same week. On 05/03/2026 and again on 05/06/2026, I was charged 19.99 USD each time for the same weekly subscription. I manage this subscription via the Shortmax website and I do not see any active subscription in my Google Play Store. This makes it impossible for me to control or cancel it from there. I contacted your customer service, provided my user ID and email address, and clearly explained that I wanted my weekly subscription canceled and the extra charges refunded. However, I was told they would not help and my issue remains unresolved. I request that my Shortmax weekly subscription be canceled immediately and that both recent charges of 19.99 USD on 05/03/2026 and 05/06/2026 be fully refunded to my original payment method.
I had a subscription to the ShortMax service from ShortMax Innovations through Google Play, which I canceled on December 22, 2025. Despite this cancellation, ShortMax Innovations has continued to charge my card $19.99 every week. Since canceling, I have been charged on the following dates: 12/26/202...
I had a subscription with Shortmax Innovations, which I was managing via Google Play. I canceled this subscription on April 1st, yet despite this, I continue to be charged. The most recent charge occurred on April 27th, and I am being charged twice each time. In addition, these double charges have b...
I have been experiencing serious issues with my Shortmax subscription, which I manage through Google Play. On 9 April, I noticed unexpected charges on my account, and despite attempting to cancel the subscription, the cancellation has not been processed properly. To make matters worse, I was double ...
I have a weekly subscription with ShortMax, accessed via their website on my Android phone, and I have been trying unsuccessfully to cancel it. I first attempted to cancel on 03/13, and then again on 03/20 and 03/27, but the cancellation option does not come up on the website. The app also does not ...
I signed up for a weekly Shortmax subscription for $15.99 on 3/18/2026 using my bank card. After this first payment, I did not receive any access to the subscription, and I was then told a few days later that I needed to make another payment of $12.99. I made this second payment and only then got ac...
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