ReelShort Continues To Charge Me After Cancellation

15

On October 4th I cancelled my ReelShorts subscription, which I had been paying via Apple Pay through Instagram. Despite this cancellation, I have continued to be charged 29.99 USD every week by the merchant ReelShort, as can be seen on my transaction records. Since then, I have been emailing ReelShorts at least three times a week about these unauthorized weekly charges, but I have not received any resolution to the issue. I am requesting a full refund of all 29.99 USD weekly charges that have been taken from my account since the cancellation date of October 4th, and I want my subscription to be fully cancelled so that no further payments are taken. I ask that this issue be resolved as soon as possible and a written confirmation of the cancellation and refund be provided.

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