ReelShort Weekly Subscription Not Working After $11.99 Payment

I live in the United States and recently purchased a weekly package on Reelshort. On 8/31, $11.99 was charged to my card for this weekly subscription. Despite this payment, I am not able to watch a full movie or series continuously. After I finish an episode and want to move to the next one, the app asks me to pay again to open the next episode, as if I have no active package. In other words, I paid for a weekly plan, but the service still keeps trying to charge me separately for additional episodes. I request that this issue be resolved and that my weekly package be properly activated so I can watch all episodes without extra charges, or that my $11.99 payment be fully refunded to my card.