Qustodio locked my parent account, how can I recover it?

If Qustodio locked your parent account,

Check your account notifications first;

• Review:
– Email notifications
– Login error messages
– Security alerts
– Password reset emails

• Look for:
– Incorrect login attempts
– Identity verification requests
– Temporary security locks
– Suspicious activity alerts

Gather evidence;

• Save screenshots showing:
– Account lock message
– Login errors
– Any communications from Qustodio
– Password reset attempts

• Keep:
– Account email address
– Subscription details
– Payment receipts (if applicable)
– Support conversations

Verify your account information;

• Confirm:
– You're using the correct email address
– Your password is correct or has been reset
– Two-factor authentication is working (if enabled)
– No required verification steps are pending

Contact Qustodio support;

• Request:
– The exact reason your parent account was locked
– Confirmation of any outstanding verification requirements
– Restoration of access to your account
– Confirmation that your family settings and data remain intact

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.