Qustodio blocked my child's device, how can I restore access?

If Qustodio blocked your child's device,

Check the device status first;

• Review:
– Parent dashboard
– Device rules
– Screen Time settings
– Email notifications

• Look for:
– Time limit restrictions
– Paused device settings
– Blocked app or device rules
– Sync or connectivity issues

Gather evidence;

• Save screenshots showing:
– Device blocked message
– Parent dashboard settings
– Active rules or schedules
– Any error messages

• Keep:
– Account email
– Subscription details
– Device information
– Support conversations

Verify your settings;

• Confirm:
– You're signed in to the correct parent account
– The child's device is online and syncing
– Screen time schedules are configured as intended
– No accidental block or pause is active

Contact Qustodio support;

• Request:
– The reason the device was blocked
– Assistance restoring normal access
– Confirmation that your account and device are syncing correctly
– Help reviewing any policy or configuration causing the block

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.