I lost access to my Qustodio parent account, what steps should I take to recover it?

First use the Forgot password option to reset your password and make sure you are signing in with the same email address used when you created the account.

Check your spam or junk folder if the password reset email does not arrive, and verify that your subscription has not expired.

If you still cannot sign in, contact Qustodio Support and provide the email address associated with your account, details of your subscription or recent payment, and any error messages you receive.

They can verify your identity, help restore access to your parent account, and reconnect your managed devices if necessary.

If resolution stalls, consider filing a complaint on Xolvie for added leverage.