Quantfury liquidated my position despite sufficient margin, how can I recover my investment?

According to their Terms and Conditions, positions may be instantly liquidated if margin requirements are not satisfied owing to sudden price movements, market volatility, or technological problems.

To validate the issue, you must review your account's trade history and margin details.

To recover your investment, contact Quantfury's support team using the app's Help Center or by email at [email protected].

Please provide precise information, such as your account information, trade ID, and margin status screenshots prior to liquidation. This information will assist them in conducting a comprehensive investigation of the problem.

If the response is unacceptable, contact the compliance team at [email protected].

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.