Quantfury failed to execute my sell order at the market price, how can I claim the correct amount?

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Xolvie Resolution Specialist15 Ocak 2025 13:21

According to their Terms and Conditions, market orders are executed at the best possible price, taking into account liquidity and market conditions.

Slippage, abrupt pricing changes, or technical faults can all cause delays or anomalies in transactions. Review your transaction history to confirm the order execution information.

To claim the right amount, contact Quantfury's support team via the app's Help Center or by emailing [email protected]. Please provide your trade ID, order specifications, and any screenshots of the predicted and actual execution pricing.

This will assist their staff in investigating the situation and responding to your concerns.

If the problem persists, forward it to [email protected] for further assessment. Depending on the outcome, you may consider submitting a complaint with Xolvie to seek redress.

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