Quantfury applied unexpected fees to my trades, how can I get a refund?

Unexpected fees on Quantfury trades might be annoying, especially because the company offers no fees or commissions.

Any charges imposed by their Terms and Requirements are usually tied to specific trading or settlement requirements, such as overnight financing or leveraged trades.

Reviewing your trading history, as well as Quantfury's charge policy, will help to understand the situation.

To seek a refund, use the app's Help Center or send an email to [email protected]. Provide detailed information, such as your account details, trade IDs, and screenshots of the fees charged.

This will help the support team determine if the costs were applied in error or in accordance with their policy.

If you’ve faced a similar issue, don’t hesitate to share your story. You can also file a complaint on Xolvie to help others in the same situation.