Pronet Makes It Extremely Difficult to Cancel Subscriptions
I've been using Pronet for my camera and alarm system, and I've been trying to contact them for the past 20 days. However, each time I call, I receive the same response: the relevant representative will contact me. I end up spending over half an hour on the phone, being passed from one person to the next, but the problem remains unresolved. I've had enough, and I'm canceling my subscription. However, it is not as simple as it should be. They claim they can't reach the appropriate representative, and now they're sending messages promising to contact me within three business days. Canceling has become a time-consuming ordeal, and when they do call, they leave one missed call and then hang up. To make matters worse, when I try to contact them via WhatsApp, they're online one minute and gone the next. It's as if they're purposefully avoiding addressing my concerns, and each time I contact them, I end up speaking with a different representative.
Dear Erdal T., Firstly, we would like to inform you that we have received your request. Based on your request received on 13.09.23, we have contacted you and provided the necessary process information. When your system was checked in response to your request, we see that you were contacted by our brand without your request to share information about your campaign, which will end on 29.09.23, and to provide information about our promotional offers if you wish to use them in the new period. We see that your offer discussion ended on 06.09.23, you were directed to our customer service channel to create your cancellation request, and your cancellation request was created on 13.09.23 with the necessary prioritization action taken for the process. Your process is currently ongoing, and we will get back to you as soon as possible to fulfill your request. You can convey any information, suggestions, opinions, and requests regarding our products and services to us. Thank you for your understanding. Pronet Security Services Inc. Customer Service Department
