I've been using Pronet for my camera and alarm system, and I've been trying to contact them for the past 20 days. However, each time I call, I receive the same response: the relevant representative will contact me. I end up spending over half an hour on the phone, being passed from one person to the next, but the problem remains unresolved. I've had enough, and I'm canceling my subscription. However, it is not as simple as it should be. They claim they can't reach the appropriate representative, and now they're sending messages promising to contact me within three business days. Canceling has become a time-consuming ordeal, and when they do call, they leave one missed call and then hang up. To make matters worse, when I try to contact them via WhatsApp, they're online one minute and gone the next. It's as if they're purposefully avoiding addressing my concerns, and each time I contact them, I end up speaking with a different representative.
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
We have been trying to cancel our Pronet Alarm subscription for nearly two years, but the company has repeatedly ignored or delayed our requests. Despite multiple phone calls and formal cancellation attempts, our membership has not been terminated. We have faced several serious issues with the alarm...
I feel like I'm being intentionally misled and delayed after submitting a cancellation request to your company 10 days ago and still waiting for the process to be carried out. Every time I call for an update, I am told that someone from the appropriate department will be in touch with me, but this n...
In an unfortunate turn of events, I've become involved with Pronet—a company that not only delivers defective and inaccurate products but also charges withdrawal fees for returns. Their service quality is undeniably poor. What was supposed to be an easy journey turned out to be a nightmare. Countles...
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