Brand Overview: Prolon
Prolon is a health and wellness brand known for developing the patented Fasting Mimicking Diet (FMD). It is the flagship consumer brand of L-Nutra Inc., a nutrition technology company founded in 2009 in partnership with Dr. Valter Longo, director of the Longevity Institute at the University of Southern California.
Contact Info
Customer Support Email: [email protected]
Phone Number: 888-926-5370 (Available Monday through Friday, 9:00 AM to 5:00 PM CST)
Industry and Operations
Prolon operates in the nutrition, longevity, and functional food industries. Its primary focus is creating plant-based meal programs designed to allow individuals to consume specific nutrients while keeping the body in a fasting-like metabolic state. The company operates a direct-to-consumer e-commerce model with single purchases and recurring subscriptions, as well as practitioner-directed distribution.
- Prolon 5-Day Fasting Mimicking Diet: Pre-packaged meal kits with plant-based soups, nut bars, crackers, supplements, herbal teas, and specialized drinks.
- Prolon 1-Day Reset: Single-day nutrition kits designed for short-term fasting support.
- Fasting Bars and Snacks: Intermittent fasting bars and nutritional spreads formulated to curb hunger without disrupting a fast.
- Longevity Supplements and Protein: Specialized plant proteins and daily dietary supplements supporting cellular health.
User Sentiment
While many consumers turn to Prolon for metabolic and cellular health goals, user discussions and review forums reflect recurring dissatisfaction regarding rigid purchase terms, billing confusion, physical side effects, and taste.
- Strict Return and Cancellation Rules: Many users report frustration over non-returnable kits and narrow cancellation timeframes, which often leave customers unable to obtain refunds once an order is placed or processed.
- Subscription and Renewal Charges: A significant number of complaints stem from unexpected auto-renewals, recurring credit card charges, and difficulty canceling subscriptions prior to renewal deadlines.
- Taste and Texture Concerns: Customers frequently criticize the palatability of the meals, citing bland or powdery soups, chalky snack bars, and limited flavor variety across the multi-day program.
- Physical Discomfort and Side Effects: Reviewers report struggling with adverse effects during the calorie-restricted regimen, such as persistent hunger, headaches, fatigue, nausea, and lightheadedness.
- Customer Service Responsiveness: Some consumers report slow response times from email support, difficulty resolving account inquiries, and delays in addressing missing or damaged kit contents.
- Shipping and Delivery Issues: Complaints occasionally mention delivery delays, package damage, or incorrect shipments.
Share Your Experience
If you’ve experienced issues with Prolon, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.