Amazon Prime Video Double-Bills Student Account and Ignores Missing Refund
Two separate membership fees were charged from my card for my Amazon Prime Video subscription on July 25 and August 9, despite there being only two weeks between them. Even though I had just paid the membership fee, I did not authorize another withdrawal from my card, and I suffered financial hardship as a result of this situation.
When I submitted a refund request, I was told that one of the payments was refunded, but no money ever reached my bank account. Furthermore, they cancelled my Prime subscription during this process, so I am currently unable to use Prime Video or watch any content. In other words, I am being charged twice, receiving no refund, and being completely blocked from accessing the service.
As a student on a tight budget, these unauthorized deductions have placed me in a very difficult financial position, leaving me feeling genuinely distressed and mistreated. I demand a full and complete refund of all unauthorized and unfair charges back to my account, as well as the immediate reactivation of my Prime Video membership. I expect this grievance to be resolved as soon as possible and to receive what I rightfully paid for.
