Aras Kargo Failed to Deliver My Temu Order and Marked It as Delivered

The product I ordered from Temu was returned without delivery because of an inadequate company like Aras Kargo, even though it had traveled all the way from abroad to my country. What's even more absurd is that after being called by the main office on February 25 and told my package would be delivered on February 27, I found out it had been sent back on February 25. I honestly have no idea how to explain the failure to deliver an international package just a few kilometers away. If you can't do the job properly, why take it on at all? I have already filed a complaint with the Consumer Arbitration Board and the Ministry of Transport and Infrastructure. I won't stop there—I will share my complaint on all social media platforms as well.


Aras Kargo deliberately didn’t deliver the products I ordered from Temu. This is the fifth time it has happened. Their İzmit Darıca branch is always problematic—they claim “recipient not at home” and send back the package I waited a month for. At least call me so I can pick it up myself. The package...

Hello, I live in Torbalı, İzmir. About two weeks ago, I placed an order through Temu, and while the package arrived at the Yazıbaşı Aras Kargo branch within a week, I started receiving "out for delivery" messages for the last three days with no actual delivery attempt. Today, I called to ask about t...

Once again, Aras Kargo has messed up my order from TEMU. Even though I clearly gave my address and phone number, they didn’t try to deliver or reach out to me. Instead, I got a message saying, “Pick up from the branch to avoid a return.” Just when I thought things couldn't get any worse, at 20:06, I...

Dear Aras Kargo Customer Service, I am writing to formally express my ongoing frustration with deliveries from the Trabzon İbrahim Cep branch. For over a year, all my Aras Kargo shipments have consistently been marked in the system as “non-deliverable to address,” which prevents the packages from be...
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