I listed a designer bag on Poshmark that went through the platform's authentication process. The buyer claims it's counterfeit. How should I handle this dispute?

If a buyer claims that a designer bag listed on Poshmark and authenticated by the platform is counterfeit, there are steps to take to effectively resolve the dispute.

• Ask the buyer why they believe the item is counterfeit. Request specific information, photos, or evidence to back up their claim. This will allow you to better understand their concerns.

• Review Poshmark's Authentication Policy to learn about the platform's dispute resolution process for authenticated items. This information can be found in Poshmark's Help Center, which is accessible via the website or app.

• Contact Poshmark Support to report the problem. Include the order number, the buyer's concerns, and any relevant information you obtained from them. Include evidence such as screenshots of your conversations with the buyer, as well as any photos or evidence they provided.

• Poshmark will then look into the dispute and contact both parties involved. They may request more information or ask you to return the item for re-authentication. Participate in the process by responding quickly to Poshmark's requests and providing all necessary information.

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