If PopFlick charged you after cancellation,
Review your subscription first;
• Check:
– Your PopFlick subscription settings
– Your App Store or Google Play subscriptions
– Whether PopFlick still shows as active or renewing
– Your cancellation date and most recent charge
• Confirm:
– Auto-renewal is disabled
– You’re using the same account used for the original subscription
– There isn’t another active PopFlick subscription
– You received cancellation confirmation
Gather evidence;
• Save screenshots showing:
– Your cancellation confirmation
– Current subscription status
– Charges made after cancellation
– Your billing or purchase history
• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Dates and amounts of later charges
– Previous support conversations
Contact PopFlick support;
• Request:
– Immediate termination of any remaining subscription
– Confirmation that no future payments will occur
– A refund review for charges made after cancellation
– An explanation of why billing continued
If the issue remains unresolved, consider filing a complaint on Xolvie to pursue a resolution.
