About a month and a half ago, I purchased a Poco X7 Pro smartphone from the Xiaomi authorized store in Mustafakemalpaşa, Bursa for ₺20,833.33 (invoice number: CO02025000000311). Just three days after purchasing the device, I noticed that the battery drops very quickly — from 100% to 98% within seconds — and that the phone freezes frequently, even during normal use. These problems continue to occur constantly, making it difficult to use the phone smoothly.
I contacted customer support, and they suggested that I reset my phone. I followed their instructions, but the rapid battery drain and freezing issues have not been resolved. I still have my invoice and warranty documents on hand.
I request that this issue be permanently fixed as soon as possible, and if necessary, that my device be replaced under warranty.
Since March 2025, I’ve been experiencing multiple problems with my Poco X7 Pro smartphone, including overheating, freezing, lagging, slow performance, and network issues. These problems existed even before the latest update and occur almost every time I use the device. To fix the issues, I performe...
I pre-ordered a Poco X7 Pro (IMEI: 862842073521009***) from mi.com.tr on January 9, 2025 (Order ID: 52501109105***), and I received it on January 16, 2025. About a week later, I realized that some incoming calls were not reaching me, although I had no issues making outgoing calls. When I contacted ...
I own a black Xiaomi Poco X3 Pro 128GB. I've been using it for two months and have encountered a number of problems. The NFC sensor did not operate from the start. The earpiece sensor failed after 15-20 days, followed by the microphone. The phone frequently freezes on the home screen and resets afte...
You must fix the battery problem on my Poco X7 Pro! You released an update that completely ruined a perfectly good phone. We worked hard and paid good money for this device, trusting your brand, and now you've victimized me. My phone's charge drops from 100% to 98% in just one minute, and the batte...
I have been experiencing an issue with my Poco X7 phone for about four months. During calls with certain numbers, the phone automatically shuts down a...
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