I am a user of a Pocket Option trading account, and my account was blocked on 7 May 2026 after an issue with face verification. The face verification in the Pocket Option app was not working properly and, as a result, my account was blocked even though I was trying to complete the security process correctly. After my account was blocked, I contacted Pocket Option support, but I have not received any response from their side so far. At the moment I cannot use my trading account as before because of this block and I am concerned about losing access to my account. My clear request is that my Pocket Option trading account be unblocked and that I be allowed to complete the face verification process again. I am ready and willing to verify my account properly so that I can continue using your services without any problems.
I have been seriously affected by the withdrawal and identity verification process on the Pocket Option platform. On December 18, 2025, I submitted a withdrawal request from my account, but immediately afterward I was asked to complete identity verification. Despite several days passing, this verifi...
I am a user from Saudi Arabia and my real trading account on Pocket Option was blocked on 17.07.2026. There is a balance of approximately 10,136 in this account and I currently cannot access it. After the block, I contacted Pocket Option customer support. They requested a screenshot of my deposit ma...
I have been using the Pocket Option web platform with the email address ntrade***@gmail.com and trading ID 122202143. On 9 February 2026, when I woke up and tried to log in, I saw that my account had been blocked based on clause 2.3, with the reason stated on the platform as “multiple accounts”. I c...
My Pocket Option account was recently blocked without any clear explanation, even though I still have a remaining balance in it. I had transferred this balance from my wallet into my account, expecting to use it for trading. However, I am now completely locked out and unable to access or withdraw my...
I opened a standard real trading account with Pocket Option and after using it for just one day my account was suddenly blocked for an alleged rules violation. The platform only stated that there was a violation of the rules but did not clearly explain which rule or clause I had supposedly violated....
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