I can’t activate Pocket eSIM—what steps should I try?

If you can’t activate your Pocket eSIM, first confirm that your phone supports eSIM and is carrier-unlocked, then connect to Wi-Fi and scan the QR code sent in your Pocket eSIM confirmation email.

If scanning fails, Pocket eSIM also allows you to enter the activation details manually.

After installation, enable the Pocket eSIM and select it for mobile data; on Android, make sure data roaming is enabled.

If activation still fails, avoid deleting the eSIM and contact Pocket eSIM support.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.