PingPong payment for PartsGeek failed—how can I fix it?

First check the failure reason in your PingPong transaction history. Common causes include incorrect card details or CVV, an expired card, issuer restrictions, or exceeding your card limit; correct the issue and retry the payment.

If PingPong shows FAILED, its documentation indicates that the payment may be retried, depending on the transaction setup.

If the PartsGeek order was rejected or canceled after a charge was made, PartsGeek says it will process a refund to the card.

If another attempt fails, contact your card issuer to check whether the transaction is being blocked, then contact PartsGeek with your order number and PingPong transaction details.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.