First, check the papers you've already sent again. Make sure that your ID is easy to read, that all the information is clear, and that the document meets the standards set by Pi Network.
Also, make sure that the brightness and lighting of your selfie or live photo follow the app's rules. Verification problems are often caused by small differences in the type of paper, the quality of the photo, or the accuracy of the information.
If your KYC verification still doesn't go through, try sending your papers again through the Pi Network app. Go to the KYC section to see if there are any errors or steps that need to be taken.
If the app lets you take pictures or share files again, be extra careful when you do so. Do not crop any of the pictures and make sure they are all well-lit and free of glare and shadows.
If the issue still happens, email Pi Network help at [email protected]. Give specifics about the error message you got, the steps you've already taken, and any screenshots that are important.
Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.
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