I am unable to use my accumulated loyalty points or enter new ones for my recent purchases from Phyto and Lierac. I have tried reaching out to customer service, but there is no way to contact them—neither through phone support nor their website. It is unacceptable for brands of this reputation to be so unreachable.
Is this carelessness or incompetence? Either way, customers deserve better service. If a brand offers a points system, it should actually work, and there should be accessible customer support for issues like this.
I request an urgent response and a solution to access and use my loyalty points.
I have been trying to log into ALES Club and Native Club, but I cannot access my account. The system won’t let me sign in, and I have no idea what’s happening. Is there an issue with your system? I have been a loyal Phyto customer for years, and I want to redeem my points and purchase products. How...
I have over 500 points on Native Club Phyto Colour, but due to system issues, I cannot access my account or redeem my rewards. Additionally, I have 80 points that I can’t even claim because I can’t log in. I earned these points fairly, and now I am unable to use them. This is completely unacceptabl...
I was planning to buy Kerastase hair care products, but I wanted to use the first-time purchase gift code that was supposed to be sent to my account. However, despite waiting since yesterday, the code never arrived. I kept checking, hoping it would be sent so I could place my order, but nothing happ...
I placed four separate orders through the Lefties app, but only one of them appears in my account. I need to return items from the other three orders, but since they don’t show up in the system, I can’t even initiate a return process. This is incredibly frustrating. The app is clearly flawed, and t...
For the past two months, I have been trying to use my Ebebek gift vouchers on their online store, but every attempt ends with the same error: “An error occurred during the transaction, our team is investigating, please try again later.” I have tried multiple times at different hours and days, yet t...
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