I have over 500 points on Native Club Phyto Colour, but due to system issues, I cannot access my account or redeem my rewards. Additionally, I have 80 points that I can’t even claim because I can’t log in.
I earned these points fairly, and now I am unable to use them. This is completely unacceptable! I expect my reward to be sent to me immediately, or for the system to be fixed so I can redeem my points at pharmacies as intended.
I demand an urgent resolution. Either fix the system or ensure I receive my reward. Please respond immediately, as I will not accept losing my earned points due to technical failures!
I have been trying to log into ALES Club and Native Club, but I cannot access my account. The system won’t let me sign in, and I have no idea what’s happening. Is there an issue with your system? I have been a loyal Phyto customer for years, and I want to redeem my points and purchase products. How...
I am unable to use my accumulated loyalty points or enter new ones for my recent purchases from Phyto and Lierac. I have tried reaching out to customer service, but there is no way to contact them—neither through phone support nor their website. It is unacceptable for brands of this reputation to be...
I was planning to buy Kerastase hair care products, but I wanted to use the first-time purchase gift code that was supposed to be sent to my account. However, despite waiting since yesterday, the code never arrived. I kept checking, hoping it would be sent so I could place my order, but nothing happ...
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