Falcon Yuwi G10 Spare Parts Unavailable for Months Following Traffic Accident

Approximately 9 months ago, following a traffic accident that broke the front protective crash guard on my Falcon Yuwi G10 electric motorcycle, I ordered a replacement front guard from the authorized service center affiliated with the Kütahya Central Beydağ dealership and paid for the part upfront. However, despite 8 months having passed, the part has still not been delivered to me.

In my conversations with the service department, they stated that the factory does not have the part in stock and therefore cannot supply it, yet they have provided no clear delivery date or resolution. Due to the absence of this component, I have been unable to ride my motorcycle safely for an extended period.

I demand that the prepaid front protective guard be supplied and delivered to me immediately to resolve this long-standing grievance.