Philip Morris Stopped Selling Marlboro Edge Sky Without Any Official Announcement

181

I’ve been a dedicated Marlboro Edge Sky smoker for years, but recently, it’s become impossible to find. I've been asking around, and it seems like it might have been discontinued, but there hasn't been any official word from Philip Morris yet. As a loyal customer, changing to a different cigarette is quite a challenge—it's a sentiment that only a true smoker can appreciate. It's very disappointing that the brand hasn't communicated clearly, leaving many loyal smokers wondering what went wrong. Philip Morris should definitely provide official notification to its customers if the product has been discontinued. A significant number of consumers are seeking clarity, and I trust the company will respond to this matter promptly with clear and precise information.

Progress

December 30, 2024 9:56 AM

The text is a call to action for Marlboro Edge Sky customers:

"For those who do not want Marlboro Edge Sky to be discontinued, it is very important to send your notifications to the company from here and to add likes and comments to ensure that the relevant parties take this issue more seriously. Because calls do not go beyond customer service."

December 11, 2024 4:44 PM (13 hours after complaint)

Hello, Thank you for sharing your feedback with us. Our Consumer Advisory Line will contact you within 48 hours. Best regards, PHILIP MORRIS Tobacco Products Consumer Advisory Line

Hasan
December 30, 2024 9:46 AM

We kindly request that you consider this notification from customer service to the CEO: Marlboro Edge Sky should not be discontinued. The consumer ecosystem that has developed over a long period should not be disregarded all of a sudden. We hope your attention and response to customer demands will be positive, and that the production of the product will continue...

Hasan
February 14 8:47 AM

Whether the customer representative replies or not? After there was no solution.

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