Peugeot 408 Stuck in Authorized Service for 120 Days With No Repair Timeline
On September 13, 2025, we were involved in a single-vehicle accident with our 2025 Peugeot 408 Allure. Believing we would receive better service, we had the vehicle towed the same day to the Mar Oto Authorized Service, the dealer where we originally purchased the car brand new.
As of January 11, our vehicle has been sitting at the Mar Oto Authorized Service in Eyüp, Istanbul for 120 days, and throughout this entire period, we have experienced serious disappointment in both process management and communication. Even though our car has been at the service center for nearly four months, we still see no clear or concrete progress.
About two weeks ago, we were informed that the necessary parts from abroad had arrived and that the repair process had started. However, when we contacted them again for an update, we were told that some parts were still missing during the repair stage and that they were once again waiting for parts to be shipped from abroad. Throughout this process, we have been repeatedly delayed and given vague, constantly changing explanations.
Although the vehicle is under warranty, we were not provided with a replacement vehicle, and we have been left without a car for four months, suffering significant inconvenience. No solution has been offered, nor have we been given any opportunity to take action ourselves.
Unless we proactively call, no updates are provided. When we do call, we have great difficulty reaching the service center, and in most cases, the only way to obtain accurate information is to physically go to the service location.
Despite being in contact with Peugeot Headquarters at the same time as the authorized dealer, we still cannot obtain a clear repair timeline or a definite solution plan. Throughout this process, we have not encountered any responsible authority willing to take ownership and resolve our situation.
We request that the required parts be obtained as soon as possible, that the repair be properly started and completed within a reasonable timeframe, and that our four-month period without a vehicle be compensated by providing a replacement vehicle or an equivalent solution.
Throughout this entire process, even though HDI Insurance is the insurance company involved in the repair, I have not received any clear written information or a repair timeline regarding the work being done.
Since September 13, 2025, my brand-new car at the Mar Auto Authorized Service has been delayed for months because they keep saying parts are waiting or the wrong parts are arriving. After filing a complaint here, we were given a replacement vehicle. Two months ago we were told only the right headlamp was pending and that it would arrive on 25/02/2026. Today we are being contacted again and told the wrong headlamp was delivered. What kind of incompetence is this from such a large company? Does the authorized service of the huge Peugeot brand not have any stock for repair/replacement? How many more months will we have to wait because of your mistakes? Can a brand-new car be kept in service for 167 days like this? We are experiencing an incredible hardship and no one is taking responsibility.
